Frequently Asked Question

Q1: Is your company a trader or factory?
A: We are factory, professional manufacturer of smart home products. We specilized in smart plug, power strip; smart decorative lighting,
,smart recognition bird feeder, smart pet feeder.
We have our own R&D department,

Q2: Will you attend any exhibition, which exhibition will you attend.
A: We will attend some exhibition, if we will attend, we will post it on our website. Welcome to visit our booth.

Q3: Where is your company, May I visit your company.
A: Yes, of course you can visit us. Our office is in Dongguan, Guangdong, China. and our factory is in Jiangxi Province. If you want to visit us, just call or send an email.

Q4: What's the payment term you can accept?
A: Normally, 30% deposit before production, 70% balance before shipment or against B/L copy. For other payment term, such as LC at sight, we can discuss more

Q5: Does your company provide after-sales service? What kind of after-sales service is provided?
A: Yes, all of our products have 1 year warranty. If our products have quality issues, contact us, and we will guide you how to deal with it.

Q6: Are you hiring an agent? Dealer's treatment and application conditions?
A: So far our brand is not famous enough, so we are not willing to hire an agent.

Q7:How long does it take to receive a reply when I send an inquiry?
A: All inquiries will be replied in 1 working day, we will reply as soon as possible.

Q8:Do your products support third-party testing, such as SGS?
A: If you require, we can accept third-party testing.

Q9:How is your company's quality control?
A: First of all, we have Operating instructions for each process, and we will check if it is qualified in each process, if it is not qualified, it will not run the next process. Secondly, we will check 100% before shipment.

Q10: Do you support customization, can I put my LOGO on the product?
A: Yes, if you order quantity is above 2000pcs, we can put you LOGO on the products, and you can customize the color box, usual manual, etc.

Q11: How about the package.
A: Normally color box and carton box, the dimension depends on the products. We can customize the color box for you if needed.

Q12: What certificate do your products have.
A: All of our products have CE, RoHs certificate, some have UL, FCC, UKCA. If have other certificate requirement for your market, we can arrange additional testing.

Q13: what's the MOQ?
A: 2000pcs for customized products, for neutral products, the quantity can be discuss with sales department.

Q14: How about the lead time?
A: For the first customized order, 35-40 days as usual, 25-30 days for the repeat order. For the neutral products, the lead time will be shorter.

Q15: How much is the sample fee? and how long will it take to get sample.
A: the sample fee depends on the product value. if the product is cheap, we can arrange free sample, but you should cover the shipping cost or provide a courier account for shipment. if the product is expensive, we will charge for sample fee, but if you place an order one day, the sample fee can be cut down.